EQUITY BANK USD VISA DEBIT CARD

The Equity USD Visa card is a debit card that enables Equity Diaspora USD accounts holders to withdraw money at any Visa branded ATM worldwide, make payments in all outlets displaying the Visa logo as well as shop online. This card has the PayWave capability that allows you to “tap” and “go” when making small payments. The card also has the Chip and PIN functionality which makes it safe and secure.

The card is currently available to Equity Bank USD account holders only.

Frequently Asked Questions

  1. How do I apply for the card?
  • On the Equity Bank Diaspora website, under the section written “Which Services Are you interested in?” Click on the button “Apply for USD Visa Card”
  • Fill in the online application form
  • Upon successful application and verification of your details we will process your card and send it to you.
  1. I live abroad how do I get my card and PIN?
  • Upon successful application we will contact you to confirm your current address details
  • We will then dispatch the card via courier to the confirmed address
  • Upon receipt of the card you will be required to send us a confirmation email through abroad@equitybank.co.ke to enable us dispatch the card PIN to your address.

*The card and PIN are dispatched to you separately for security reasons

  1. What is the card application fee?

You will be required to pay USD 7 for the card

  1. How much will it cost to courier the card?

Courier changes vary depending on your destination

  1. How secure is the Visa USD card?

The Visa USD card has the chip and PIN functionality which makes it secure.

  1. When I am experiencing challenges with my card whom do I contact?

Talk to us through 0763063000/0763026481, you can also write to us through Kenyans.abroad@equitybank.co.ke  and you will be advised accordingly

  1. My card is expired what do I do?

You will be required to apply for a new card .To apply for a new card:

  • Visit our website http://ke.equitybankgroup.com/diaspora/
  • Click on “How To Access and manage your account”
  • Click on Visa USD Card then “Apply for USD Visa Card”
  • Fill in the online application form
  • Upon successful application and verification of your details we will process your card

 

  1. What do I do if I lose my card?

Report your lost Card by calling 0763063000/0763026481 for the card to be deactivated.