• Travel Insurance
    Visa Infinite provides you with comprehensive travel insurance benefits when you purchase travel tickets or make hotel reservations with your Visa Infinite card.
  • Multi Trip Travel Insurance
    As a Visa Infinite cardholder, you get:
    • Medical Cover up to US$ 2.5M
    • Domestic travel cover Trip Travel insurance
    • Increase maximum age to 85years
    *Terms and conditions apply.
  • Travel Insurance, Purchase Protection & Extended Warranty
    Your card has:
    • Travel Insurance benefit when you purchase travel tickets or make hotel reservations with your card. This benefit may extend to you, your spouse and dependent children
    • Purchase Protection benefit for lost, stolen or damaged goods purchased with your card
    • Extended Warranty benefit that automatically doubles the original manufacturer’s warranty for an item purchased with your card
    • Other insurance benefits to protect you from unexpected losses
      Call Visa Infinite Concierge hotline for Kenya: International Direct Dialling: +44 (0) 207 136 8631. Alternatively, you can send an email to concierge@visainfinite-ssa.com for more details
  • International Medical & Travel Assistance Service
    This helps you and your immediate family when you are travelling together to a location outside of your principal country of residence for up to 90 days. Complimentary services include helping you get medical telephone advice, putting you in touch with a local medical service provider and with someone to monitor your medical condition both during and after hospitalization.
  • Airport Lounge access
    • For being a Visa Infinite cardholder, you are entitled to unlimited free airport lounge access at more than 800 LoungeKey lounges globally as well as one free guest per visit. There is no need to register prior to visiting the lounge, just present your eligible Visa Infinite card to access a lounge and mention LoungeKey
    To view the lounges available to you, visit www.loungekey.com/ssavisainfinite   Call Visa Infinite Concierge hotline for Kenya: International Direct Dialling: +44 (0) 207 136 8631. Alternatively, you can send an email to concierge@visainfinite-ssa.com for more details.
  • International Medical & Travel Assistance Service*
    It helps you and your immediate family when you are travelling together to a location outside of your principal country of residence for up to 90 days. Complimentary services include helping you get medical telephone advice, putting you in touch with a local medical service provider and with someone to monitor your medical condition both during and after hospitalisation.
  • Global Customer Assistance Services (GCAS)
    No matter where you are in the world, Visa’s multilingual service representatives are on hand to assist you 24 hours a day, 365 days a year. If your Visa card has been lost or stolen, Visa Global Customer Assistance Services representatives can:
    • Block your account from fraudulent purchases within 30 minutes
    • Arrange for a replacement card to be sent to you within 3 working days
    • Provide for emergency cash to be collected from over 270,000 locations worldwide
    You may place a collect call from anywhere in the world to +1 303 967 1090. You can also call Equity Bank to stop the card +254763063444.
  • Concierge
    From flight reservations to restaurant recommendations, Visa Infinite Concierge offers a host of services 24 hours a day. Services available include:
    • Flight reservations
    • Hotel reservations
    • Restaurant reservations
    • Car rental reservations
    • Event ticket purchases
    • Trip planning
    • Other general requests
    Visa Infinite Concierge hotline for Kenya: International Direct Dialling: +44 (0) 207 136 8631. Alternatively, you can send an email to concierge@visainfinite-ssa.com
  • Extended Warranty & Purchase protection*
    Making purchases with your Visa Infinite card entitles you to an Extended Warranty benefit that extends the original manufacturer’s warranty for an item purchased up to 24 months. It also comes with:
    • Higher sums assured & no excess
    • Inclusion of international purchases
    • Inclusion of electronics (laptops)
    When paying with your Visa Infinite card, you will benefit from Purchase Protection for stolen or damaged goods purchased. *Terms and conditions apply If you have difficulty using your Visa Card, ensure you seek help only from Bank personnel
    • If the ATM is not working, press cancel and retrieve your card immediately. Report the malfunction by calling the customer service number provided and then look for another ATM
    • If your card is jammed, lost, stolen, or damaged, report immediately to your Bank using the ATM help line provided below
    • When you have completed your ATM transaction, ensure you retrieve you Card and transaction slip
  • Exclusive Experiences & offers
    • As a Visa Infinite cardholder you can take advantage of Visa deals and discounts at home and overseas.
    • You can visit https://www.visa-promotions.com/ to see the offers or call the Visa Infinite concierge +44 (0) 207 136 8631.

When you get an Equity Bank Premium Card, you get membership in an elite club of the most exclusive access, service and privileges all over the world.

Get your Card today.

Start by telling us your preferred card and convenient time to call you.

Telephone: +254 763 063 000 Email: info@equitybank.co.ke